There has been ongoing public debate regarding the legalization of online ride-hailing services. Do you support or oppose this measure?
| Support | Oppose |
| Improve service quality and efficiency While the traditional taxi service quality has been criticized, with frequent problems such as refusal of loading, detours, and poor service attitude, the ride-hailing platform uses data algorithms to optimize route planning, shorten waiting time, and provide functions such as electronic payment, itinerary tracking, and scoring mechanisms, so that most ride-hailing users are satisfied with their services. The legalization of online ride-hailing can introduce competition and promote the traditional taxi industry to improve its service level, thereby improving the overall service quality of transportation and forming healthy competition. | Impact the traditional taxi industry and exacerbate industry contradictions The traditional taxi industry adopts a licensing quota system, where drivers have to pay high rental or license fees (up to millions of Hong Kong dollars) to operate on the road. Following the legalization of online ride-hailing services, a significant proportion of traditional taxi customers may migrate to these platforms, potentially leading to a marked decrease in the income of conventional taxi drivers and further reductions in license values. Such developments could prompt substantial protests and pose challenges to social stability. |
| Fill the gap in public transportation Although Hong Kong has a well-developed public transport network, there are still problems of insufficient services in some areas (such as remote new towns) and during certain times (such as late at night). Online ride-hailing can fill the gap in traditional taxi and public transportation services through flexible vehicle allocation, providing more convenient point-to-point travel options, especially suitable for citizens returning at night, the elderly, and passengers with luggage. | Increase traffic congestion Currently, almost 90% of Hong Kong residents use public transport like the MTR and buses. Legalizing online ride-hailing may lead some to switch modes, increasing road traffic and congestion. If not adequately managed, it could impact traffic conditions in Hong Kong. |
| Strengthen consumer protection and safety supervision Prior to the legalization of ride-hailing, such services in Hong Kong operated without specific regulatory frameworks and were associated with regulatory and passenger safety considerations. Legalization can require ride-hailing platforms to implement driver background checks, vehicle safety inspections, itinerary insurance, and emergency support mechanisms. Through legislative supervision, rights and responsibilities can be clarified, passenger safety and consumer rights can be protected, and disputes can be reduced. | Managing drivers and vehicles presents significant challenges The composition of ride-hailing drivers is varied, and ensuring driver qualifications and service quality following legalization presents a challenge. Besides, the government’s proposal to limit online car-hailing vehicles to 7 years old poses challenges for inspection and supervision, which could impact passenger safety and experience if not managed well. |
| Employment growth Ride-hailing platforms provide additional work options for drivers, allowing them to use their personal vehicles for ride-hailing services during their available time and earn supplementary income. Legalization not only standardizes driver qualifications and safeguards labor rights and interests, such as insurance and income transparency, but also promotes the growth of related industries, including vehicle maintenance and e-commerce payment services. | The insurance system involves risks Private car insurance generally excludes commercial passenger activity, potentially leaving passengers without compensation in the event of an accident. While some platforms assert that they provide insurance, it remains unclear whether their claims processes are compliant with Hong Kong law. Without the implementation of a mandatory commercial insurance framework prior to legalization, passengers may be exposed to significant risk. |
| Employment growth Ride-hailing platforms provide additional work options for drivers, allowing them to use their personal vehicles for ride-hailing services during their available time and earn supplementary income. Legalization not only standardizes driver qualifications and safeguards labor rights and interests, such as insurance and income transparency, but also promotes the growth of related industries, including vehicle maintenance and e-commerce payment services. | Data security and privacy risks Ride-hailing platforms collect significant user data, such as trip records and payment information. Ineffective data supervision may result in data leaks or regulatory challenges, and insufficient protection from local laws can impact consumer interests over time. |
